What
...courses and workshops do we offer?
Here are some of our popular offerings that can all be adapted to suit you or your organisation
Being Understood
"The single biggest problem in communication is the illusion that it has taken place" G. B. SHAW
Communication is only communication when your message lands and is received as you intended it be. If it doesn't or isn't, it is miscommunication. Poor communicators consider talking more important than listening. Effective communicators not only pay careful attention to what's being said, they also know to also focus attentively on what is communicated non-verbally. When they do verbalise, they flex and adjust their communication style to build rapport with others. This results in an experience of being heard, understood and valued. Enhanced communication skills support and heighten other key skills too, such as leadership, progressive conversations, delivering feedback and teamwork.
Why select this programme?
An essential component of anyone's skill-set: you can motivate, excite and inspire your customers, managers, direct reports and peers, through the application of enhanced communication. With clear and successful interactions in person, over the phone or via written or digital media, you can also promote responsibility, understanding and a more wholesome working environment for all.
Who should participate?
Our tailored communication training will enable you to enhance your knowledge, build your confidence and develop your tool-kit whatever your role, experience or organisational responsibilities.
What will the programme cover?
Active listening
Being understood
Conscious questioning
Professional Perception
Communication preferences
Mechanics of communication
Authentic empathy
Building rapport
Being Impactful
“People will forget what you said. They will forget what you did. But they will never forget how you made them feel.” - Maya ANGELOU
We have all witnessed the individual who can seemingly hold an audience's attention with ease; who can make anything they talk about sound interesting; who remain in our memories long after the presentation is done or the interaction is over. The good news is that these abilities can be acquired by anyone with a small amount of encouragement and input from us, an appropriate quantity of practise and a desire to develop and grow.
Why select this programme?
Our presentation skills training will provide you with approaches and techniques that will help you to remain grounded, focused, and at ease when speaking in public. It will enable you to create the right kind of impact with an audience, ensuring even greater success in making your communications memorable, succinct, and influential.
Who should participate?
All of our courses are fully differentiated to meet the personal needs of each participant depending on their role, experience and organisational responsibilities. So whether you are a seasoned face-face presenter looking to create even greater impact or someone who feels anxious at the mere thought of having to make a presentation in front of an audience, you will absolutely benefit.
What will the programme cover?
Comfort Zone
Mehrabian Myth
Rapport with an audience
Beliefs and Values
The Power of Words
Shaping Your Message
Personal Presence and Impact
Remain Calm and in The Zone
KPI: Keeping People Interested
Being Effective
“The bad news is time flies. The good news is you’re the pilot!”
There are only so many hours in the day, but it's not so how much time there is. but how to use what's available more effectively. With better time management comes the ability to prioritise more effectively, and with greater personal effectiveness comes increased productivity and less absenteeism and burnout, so it’s no surprise that personal effectiveness is a quality desired by employees and employers alike!
Every individual who attains a greater degree of success in their field does so through being more efficient with the resources available. By organising yourself more effectively, acknowledging and streamlining your relationship with time, and developing an ability to make the most of what's available to you, there really is no limit to what you can achieve.
Why select this programme?
Our training will encourage you to reflect on your effective and ineffective time related habits, consider what you could do differently, and identify strategies that will empower you when managing your behaviour around personal effectiveness.
Who should participate?
Open to all. All our courses are fully differentiated to meet the personal needs of each participant depending on their role, experience and organisational responsibilities. We tailor content to suit your individual preferences and learning style.
What will the programme cover?
Email overload
Go get organised!
Slowing time down
From 'To Do' to 'Action'
Focus and Productivity
Prioritisation and Planning
Deadlines & Expectations
Beliefs and Values
Being of Value
"People don't care how much you know until they know how much you care" Theodore ROOSEVELT
We are all customers ourselves and on any given day in our lives all make use of services or products provided to us. In the current age of digital disruption, with such a plethora of alternative suppliers always available at a touch or a tap, expectations run high. Good is not good enough anymore. It has never been more essential to be offering the absolute best customer service that you can.
Why select this programme?
We will enable you to deliver a superior customer experience whilst increasing customer loyalty and retention. It will also help you to make a discernible difference when turning around difficult situations and enable you to create opportunities out of complaints. Your customers now expect it!
Who should participate?
Suitable for anyone who is responsible for delivering an outstanding customer experience. Appropriate for those working face-to-face, over the phone or via text-based customer services. The programme is also open to team leaders and supervisors to support them in promoting preferred customer service behaviours.
What will the programme cover?
First Impressions
Conscious response
Benefits of best practise
Thinking like a customer
Connecting with people
Authentic empathy and rapport
From complaints to compliments
Challenging customer requests
Being Progressive
“The magnitude of a progress is gauged by the greatness of the sacrifice that it requires."
Friedrich NIETZSCHE
Challenging or difficult conversations often involve a significant degree of emotional management or regulation and require a heightened ability to communicate in a sensitive way if we are to make the outcomes progressive. The subject matter could be:
- performance or behavioural issues
- personal problems or challenges
- customer complaints
- colleague grievances
- delivering redundancy notices
- communication style or personality clashes
Conflict exists in all organisations and across all societies. It affects performance, morale, levels of effectiveness and the customer experience. With this in mind it is essential that we develop an ability to manage conflict in the workplace, within ourselves and between ourselves and our customers or stakeholders.
Why select this programme?
We will help you to understand what causes conflict and acknowledge how you particularly respond to it. After spending time with us, you will be better equipped to transform those difficult conversations into progressive interactions with customers, clients or colleagues alike.
Who should participate?
This programme is aimed at anyone who has to manage or undertake difficult or challenging conversations whether with customers, clients or colleagues.
What will the programme cover?
Fight, flight or right?
Amicable Outcomes
Robust relationships
Choosing how to respond
Paving the way to resolution
Concern, Influence & Control
The Progressive Path
Transactional Analysis
Being Resilient
“Tension is who you think you should be. Relaxation is who you are.” - Chinese Proverb
Even the smallest amount of positive focus helps to ease tension. A regular focus on relaxation and positivity actually alters the brain’s neural pathways, making you more resilient to stress and boosting your ability to cope. This in turn leads to significantly better levels of concentration, improved productivity and enhanced job satisfaction. A lack of resilience can often lead to unhealthy quantities of stress and anxiety that can limit performance and be damaging to your wellbeing.
Why select this programme?
We will help you to explore mindfulness techniques that relax the breath, the body and the mind that can also be adapted for use when time is limited and an immediate impact is required. Learn practical ways to bring about a state of relaxation in yourself, that will help you to counter conflict-induced anxiety, whilst minimising negative impacts.
Who should participate?
Everyone can find considerable benefit from developing their resilience, though what works for one individual doesn't always work for everyone. All our courses are fully differentiated to meet the personal needs of each participant.
What will the programme cover?
Letting go of tension
Right here, right now
The relaxation response
Successful Stress Management
Influence and control
The Power of Positive Thought
Work/Life Balance
Reflecting & Re-framing
'Being' better at what you do...
Perception, awareness and the ability to flex are all key in becoming a great communicator. Click to find out more..
Progressive interactions mean for more robust relationships with both your customers and colleagues alike..
Create the right kind of impact with an audience & your presentations will be memorable, succinct, and influential..
In today's world good isn't good enough anymore, so just how do you deliver an outstanding customer experience..
Through self-discipline and more effective organisation you can make much more of what time is available..
Relaxation and positivity can help build resilience to stress and develop the ability to self-manage and perform..
What challenges are you or your organisation facing?
What outcomes do you want to achieve this year? This month? Today?
Whatever is on your mind, we’d love to start a conversation with you.
Who knows what might come of it?